Solution benefits

Customer-centric service offerings 
Build data-driven, human centered service offerings that drive customer satisfaction and loyalty. 
 
Omnichannel experience 
Provide a connected and consistent experience for customers across all channels. 
 
Technology implementation 
Invest in the right technology and implement it effectively across service offerings. 

Your business challenge

The service industry is being shaped by increasing and evolving customer expectations, continued channel expansion, and new technologies that change the way businesses interact with consumers.

The pace of change has created countless opportunities for organizations to better understand their customers and build next-generation, data-driven service approaches. Companies that recognize the importance of customer-centricity and drive service transformation can become customer experience (CX) leaders. 

Customer experience (CX) - leading executives have three top customer service priorities:

• Driving a simplified user experience with reduced operating costs

• Leveraging data and technology to provide digital care and develop AI ecosystems

• Retaining, developing and enabling the best people

Solution features and functionality

By reimagining their customer service capability with help from generative AI, companies have a unique opportunity to become CX leaders. To find out how the customer service can become predictive, proactive, perceptive, more efficient in customer interactions, and a growth enabler for the entire enterprise, click through the five steps below.

Why EY Studio+

The EY organization has over 7,000 transformation practitioners in customer-related areas across 150 countries who are market leaders, providing help with enterprise efficiency and growth through targeted transformational interventions. 

Alliance relationships

EY works with the best and brightest in the business so that our clients can take advantage of our market-leading collaborations. Notable partnerships that support this solution include Adobe, ASAPP, Blue Prism, Guidewire, Microsoft, Pegasystems, Qualtrics, SAP, and ServiceNow.