Customer-centric service offerings
Build data-driven, human centered service offerings that drive customer satisfaction and loyalty.
Omnichannel experience
Provide a connected and consistent experience for customers across all channels.
Technology implementation
Invest in the right technology and implement it effectively across service offerings.
The service industry is being shaped by increasing and evolving customer expectations, continued channel expansion, and new technologies that change the way businesses interact with consumers.
The pace of change has created countless opportunities for organizations to better understand their customers and build next-generation, data-driven service approaches. Companies that recognize the importance of customer-centricity and drive service transformation can become customer experience (CX) leaders.
Customer experience (CX) - leading executives have three top customer service priorities:
Driving a simplified user experience with reduced operating costs
Leveraging data and technology to provide digital care and develop AI ecosystems
Retaining, developing and enabling the best people
By reimagining their customer service capability with help from generative AI, companies have a unique opportunity to become CX leaders. To find out how the customer service can become predictive, proactive, perceptive, more efficient in customer interactions, and a growth enabler for the entire enterprise, click through the five steps below.
The EY organization has over 7,000 transformation practitioners in customer-related areas across 150 countries who are market leaders, providing help with enterprise efficiency and growth through targeted transformational interventions.
World-class service operations and technology professionals at EY Studio+ are all in.
EY Studio+ Global Service Transformation Solution Leader