Service Designer

Requirements:

  • A good theoretical background and practical experience in service design, storytelling and workshop facilitation.
  • Practical knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, etc.).
  • Ability to lead projects; autonomy and responsibility to meet your objectives without the need to be controlled.
  • Ability to understand business needs and relate directly with our clients' interlocutors, even at the highest levels of the organizations.
  • Good communication and interpersonal skills.

It's a plus if you have:

  • Knowledge of CX metrics.
  • Knowledge of the language and being able to communicate fluently in the fields of innovation, business and technology.
  • Curiosity and learning skills.
  • Good level of English to be able to read fluently, write an email and hold a business conversation.
  • Teaching experience.
  • Good eye for visual design and digital design tools.
  • Research experience (in-depth interviews, participant observation, etc.).
  • Strong writing skills and ability to present information in a clear, compelling and credible manner.
  • A different life journey, bringing variety to our team. We are interested in adding people to the team who see the world from diverse perspectives. You may have been born in another country, you may have studied something different from us, you may have had an atypical life or career path, you may have different experiences that enrich the rest of the team.
  • Have projects and interesting things outside of work. If not, what are we going to talk about?
  • Knowledge of cooking (especially if you feel like using our super-equipped kitchen).
  • Good sense of humor.
Apply