Apurva Shah Senior Consultant,
EY Design Studio CLT

After majoring in International Business, Finance, & Global Supply Chain and Operations Management at the University of South Carolina, Apurva has spent his career in the financial services industry, working in consumer banking, wholesale banking, insurance and payments both domestically and internationally. He enjoys helping clients enable a better customer experience and bridge their physical and digital capabilities to provide the best service to the end user. Highlights of his work include designing personas, user journeys and wireframes for an interactive prototype to demonstrate the concept and feasibility of a Customer 360 program for a top four global payments and technology company, and helping a top three US consumer bank define its financial center of the future strategy. In his spare time, Apurva enjoys going to the many breweries in Charlotte on the weekends and debating whether LeBron or Jordan is the greatest player ever.