Service Designer

Requirements:

• A good theoretical background and practical experience in service design, storytelling and workshop facilitation.
• Practical knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, etc.).
• Ability to lead projects; autonomy and responsibility to meet your objectives without the need to be controlled.
• Ability to understand business needs and relate directly with our clients' interlocutors, even at the highest levels of the organizations.
• Good communication and interpersonal skills.

It's a plus if you have:

• Research experience (in-depth interviews, participant observation, etc.).
• Strong writing skills and ability to present findings in a clear, compelling and credible manner.
• Consulting or teaching experience.
• Knowledge of CX metrics.
• Strong sense of visual design and use of digital design tools.
• English language proficient enough to read fluently, write an email and be able to maintain a conversation.
• Knowledge of languages other than English.
• Sense of humor.