Service Designer

Requirements:

  • A good theoretical background and practical experience in service design, storytelling and workshop facilitation.
  • Practical knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, etc.).
  • Ability to lead projects; autonomy and responsibility to meet your objectives without the need to be controlled.
  • Ability to understand business needs and relate directly with our clients' interlocutors, even at the highest levels of the organizations.
  • Good communication and interpersonal skills.

It's a plus if you have:

  • Research experience (in-depth interviews, participant observation, etc.).
  • Strong writing skills and ability to present findings in a clear, compelling and credible manner.
  • Consulting or teaching experience.
  • Knowledge of CX metrics.
  • Strong sense of visual design and use of digital design tools.
  • English language proficient enough to read fluently, write an email and be able to maintain a conversation.
  • Knowledge of languages other than English.
  • Sense of humor.
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